Terms of Service
Last updated: May 2026
1. Overview
Mailcadence provides virtual "coins" that can be redeemed for email campaign sends through our partner infrastructure. By purchasing a pack, you agree to these terms. These Terms of Service are governed by the laws of the Republic of Singapore.
2. Purchases & Delivery
All prices are shown in SGD and include applicable GST. Credits are digital content delivered instantly to your account upon successful payment. No physical goods are shipped. As digital content is delivered immediately, refunds are only available for unused credits in accordance with our refund policy.
3. Refunds
Our goodwill refund terms for unused credits are described in our Cancellation & Refund Policy. Partially used packs are not eligible for a refund.
4. Acceptable Use
Coins may only be used for legitimate email campaigns. We reserve the right to suspend accounts using coins for spam, phishing, or any illegal activity.
5. Limitation of Liability
Mailcadence is not liable for delivery issues caused by third-party email providers, recipient server blocks, or incorrect campaign configuration. Our liability is limited to the purchase price of the affected coin pack, to the maximum extent permitted under Singapore law.
6. Governing Law & Disputes
These terms are governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.
7. Changes
We may update these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.